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Straight answers.
Search, browse by category, or reach the concierge for anything not covered here.
Who is Aurex for?+
Verified private clients seeking a discreet, institutional-grade interface for multi-currency holdings and managed investments.
Account
How do I open an account?+
Sign up with email, complete KYC Level 1 (ID + selfie), and you're cleared to deposit and allocate.
Account
How do I fund my account?+
Open Deposits in your dashboard, choose currency, and follow the on-screen instructions. Your concierge can assist for larger movements.
Funding
What currencies do you support?+
Fiat: USD, EUR, GBP. Crypto: BTC, ETH, BNB, SOL, XRP, DOGE, TRX, USDT, USDC, ADA, AVAX, MATIC, LINK.
Funding
How long do withdrawals take?+
Most withdrawals are reviewed within one business day. Larger transfers may require additional verification.
Withdrawals
Are withdrawals reviewed manually?+
Yes. Every request is inspected by compliance. This is deliberate — it eliminates a class of automated failure modes.
Withdrawals
How do investment plans work?+
Your advisor proposes a plan with disclosed APY, currency, and term. You approve before any allocation. Accruals are visible in your dashboard.
Investments
Can I exit early?+
Most plans include an early-exit mechanism. Terms are disclosed at allocation.
Investments
Is my information private?+
Yes. Account data is encrypted in transit and at rest, and access is gated by role-based controls and RLS.
Security
Do you support 2FA?+
2FA is on the near-term roadmap. Login history and device tracking are live today.
Security
How do I contact support?+
Message @AurexConcierge on Telegram at any time, or open a ticket from Support in your dashboard.
Support